DELIVERY&REFUND POLICY

Shipping and Handling

  • All order(s) will be delivered via Secure Express courier service. Please allow 5-7 working days for us to process your order(s).
  • Delivery lead time will be 5-7 working days for Peninsular Malaysia and 7-9 working days for East Malaysia.
  • There will be no delivery during weekends and public holidays.
  • We currently shipping to Malaysia only. For International order please send in enquiry.

Shipping Rate – Domestic

DescriptionTotal Order RM49 above(RM)Total Order RM50 below (RM)
Peninsular Malaysia & East MalaysiaF.O.C7.00

Return Policy

  • All products that are purchased from our e-store are not applicable for return/exchange except for damaged product(s), wrong product(s) delivered.
  • To request for a return/replacement, you are required to send us an email or call us within 2 days after receipt of your order(s). Our customer service representative will guide you through.
  • We do not practice cash refund. All return(s) will be made in kind of the same value.
  • Any product(s) that has been consumed /used will not be entitled for return/exchange.

Cancellation

  • We will only accept order cancellation by email followed by phone call, if the order has not being processed yet.
  • We will only refund 80% of the total order amount.

Order

  • Click on “Product” on the top menu bar and select the item you would like to order and add in the shopping cart.
  • Once completed, click on “Checkout” to proceed with the payment instruction.
  • We will take 2 working days to pack your order(s).
  • You will receive an email notification once your order(s) has been picked up by the courier service provider.
  • All transactions will be in Malaysian Ringgit (RM) only.
  • Payment is accepted via online banking or credit card.
  • If the product(s) that you would like to order is not available, please drop us an email. We will send you a notification when it is available.

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